Last Updated: September 1, 2026
At Urban-Bag, we aim to provide a clear, reliable, and straightforward delivery experience. This Shipping Policy explains our order processing times, shipping costs, transit times, and estimated delivery times.
Please review the information below before placing your order.
1. Order Processing
Orders are processed Monday through Friday.
- Processing Time: 0–1 business day
- Order Cut-Off Time: 5:00 PM (GMT / UTC+0)
- Orders placed after the daily cut-off time may be processed on the next business day.
- Orders placed on weekends or applicable holidays will begin processing on the next business day.
Processing time refers to the time required to prepare your order for shipment before it is handed over to the shipping carrier.
2. Shipping Costs — France
For deliveries within France, our standard shipping rates are:
| Order Value | Shipping Cost |
|---|---|
| Orders under €200 | €4.99 flat-rate shipping |
| Orders of €200 or more | Free shipping |
The applicable shipping cost will be displayed during checkout before you complete your purchase.
3. Transit Time
After your order has been processed and handed to the shipping carrier:
- Transit Time: 2–4 business days
Transit time refers to the period from when the carrier receives the package until it is delivered to the shipping address provided at checkout.
4. Estimated Total Delivery Time
Your estimated delivery time consists of both processing and transit time:
- Processing: 0–1 business day
- Transit: 2–4 business days
- Estimated Total Delivery: 2–5 business days
Delivery estimates are provided for guidance and are calculated using business days.
5. Delivery Address
Please make sure your shipping address is complete and accurate when placing your order. Urban-Bag is not responsible for delays or additional costs caused by an incorrect or incomplete shipping address provided by the customer.
If you notice an error in your shipping information after placing an order, please contact us as soon as possible at support@urban-bag.com.
6. Delivery Delays
While we work to meet the delivery estimates stated above, actual delivery times may occasionally be affected by circumstances outside our control, such as carrier delays, severe weather, transportation disruptions, public holidays, or other unforeseen circumstances.
If a carrier-related delay occurs, we will make reasonable efforts to assist you with tracking and delivery information.
7. Order Tracking
When tracking information is available for your order, it may be provided to you so that you can monitor the progress of your shipment.
Please allow some time for tracking information to become active after your order has been handed to the carrier.
8. Shipping Information at Checkout
The shipping cost applicable to your order will be shown during checkout before payment is completed.
We aim to keep the shipping costs and delivery estimates displayed on our website consistent with the shipping information configured for our products.
9. Contact Us
If you have questions about shipping, delivery, or an existing order, please contact us:
Urban-Bag
Address: 16, Rue Charles Gounod, MONTMAGNY, Val d’Oise 95360, France
Phone: +33 7 67 27 53 11
Email: support@urban-bag.com
Website: urban-bag.com
We are happy to assist with your shipping-related questions.