Last Updated: September 1, 2026
At Urban-Bag, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the conditions below.
We aim to keep our return and refund process clear, transparent, and easy to understand.
1. Return Period
We accept eligible returns within 30 days of the date your order was delivered.
To be eligible for a return, please contact us within this 30-day period and follow the return instructions provided by our customer support team.
2. Return Conditions
Returned products must:
- Be in new and unused condition.
- Be free from signs of use, damage, stains, or excessive handling.
- Be returned in suitable condition for resale.
- Include original packaging and accessories where applicable.
We recommend that you carefully inspect your purchase before using it. Products that have been used, damaged, or returned in an unsuitable condition may not qualify for a refund, except where applicable consumer law provides otherwise.
3. How to Request a Return
Before sending a product back, please contact our customer support team.
Please provide:
- Your order number
- The name of the product you wish to return
- The reason for the return
- Any relevant photographs or additional information if requested
Email: support@urban-bag.com
Phone: +33 7 67 27 53 11
Our team will provide the applicable return instructions.
Please do not send a return to our business address unless our customer service team specifically instructs you to do so.
4. Return Approval
Once we receive your return request, we will review the information and provide instructions regarding the return process.
After the returned product is received, it may be inspected to confirm that it meets the return conditions described in this policy.
5. Refunds
Once your returned product has been approved for a refund, we will process the refund within 7 days.
The refund will normally be issued to the original payment method used to place the order.
Depending on your bank or payment provider, additional time may be required for the refunded amount to appear in your account.
6. Refund Amount
For an approved return, the applicable refund amount will be communicated during the return process.
We will not make misleading or undisclosed deductions from an approved refund. Any deduction that may apply will be handled in accordance with the applicable terms and consumer protection laws.
7. Damaged or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible at:
Please include your order number and, where possible, photographs showing the issue. We will review the matter and provide appropriate instructions for resolving the problem.
8. Items That Do Not Meet Return Conditions
A return may be refused or a refund may be affected when a product has been used, damaged, altered, or returned in a condition that does not meet the requirements of this policy, to the extent permitted by applicable law.
This does not affect any mandatory consumer rights that cannot legally be excluded or restricted.
9. Statutory Consumer Rights
Nothing in this Return & Refund Policy is intended to limit or exclude any mandatory rights or legal remedies available to consumers under applicable French or European Union consumer protection laws.
Where applicable, statutory consumer rights will apply in addition to the voluntary 30-day return policy described above.
10. Contact Us
If you have questions about a return or refund, please contact us:
Urban-Bag
Address: 16, Rue Charles Gounod, MONTMAGNY, Val d’Oise 95360, France
Phone: +33 7 67 27 53 11
Email: support@urban-bag.com
Website: urban-bag.com
We are committed to handling return and refund requests fairly, clearly, and professionally.
Urban-Bag — Simple Shopping. Clear Policies. Customer Care.