Last Updated: September 1, 2026

    At Urban-Bag, we respect your privacy and are committed to protecting the personal information you provide when using our website. This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.

    By using urban-bag.com, you acknowledge that you have read and understood this Privacy Policy.

    1. Who We Are

    Business Name: Urban-Bag
    Website: urban-bag.com
    Address: 16, Rue Charles Gounod, MONTMAGNY, Val d’Oise 95360, France
    Phone: +33 7 67 27 53 11
    Email: support@urban-bag.com

    For privacy-related questions or requests, please contact us using the information above.

    2. Information We Collect

    Depending on how you interact with our website, we may collect information such as:

    Information You Provide

    When you place an order, contact us, or otherwise interact with our website, you may provide:

    • Full name
    • Billing address
    • Shipping address
    • Email address
    • Telephone number
    • Order details
    • Information you provide when contacting customer support

    We only request information that is reasonably necessary to provide our services and manage your orders.

    Payment Information

    Payments on Urban-Bag are processed through Stripe.

    When you make a payment, payment information is processed by Stripe according to its own privacy and security practices. We do not intentionally store your complete payment card number on our website.

    For more information, please visit Stripe’s official website.

    Automatically Collected Information

    When you visit our website, certain technical information may be collected automatically, depending on the technologies and services enabled on the website. This may include:

    • IP address
    • Browser type
    • Device information
    • Operating system
    • Pages visited
    • General website usage information
    • Date and time of visits

    3. How We Use Your Information

    We may use personal information for legitimate business purposes, including:

    • Processing and fulfilling orders
    • Arranging delivery of purchased products
    • Processing payments
    • Providing customer support
    • Responding to questions and requests
    • Managing returns and refunds
    • Maintaining and improving our website
    • Preventing fraud, misuse, or unauthorized activity
    • Maintaining business and transaction records
    • Complying with applicable legal and regulatory requirements

    We do not use your personal information for purposes that are incompatible with those described in this Privacy Policy unless permitted or required by applicable law.

    4. Sharing Personal Information

    We may share necessary information with trusted service providers when required to operate our business and fulfill your order.

    Depending on the service being provided, these parties may include:

    • Payment service providers
    • Shipping and delivery providers
    • Website hosting and technical service providers
    • Customer support or communication service providers
    • Professional advisers where necessary
    • Government authorities or other parties where required by law

    We only seek to share information that is reasonably necessary for the relevant purpose.

    5. Payment Processing

    Urban-Bag uses Stripe to process online payments.

    Payment information submitted during checkout may be transmitted directly to Stripe for payment authorization and processing. Stripe may process personal and payment information in accordance with its own privacy policy and applicable data protection requirements.

    Urban-Bag does not directly control Stripe’s processing of information.

    6. Cookies and Similar Technologies

    Our website may use cookies or similar technologies to help the website function properly, remember preferences, understand website usage, and improve the customer experience.

    Depending on the cookies and technologies used on our website, you may be able to manage certain cookie preferences through your browser or available cookie controls.

    Disabling certain cookies may affect some website functionality.

    7. Data Security

    We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

    However, no internet transmission or electronic storage system can be guaranteed to be completely secure. For this reason, we cannot guarantee absolute security of information transmitted online.

    8. How Long We Keep Information

    We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, handling returns and refunds, maintaining appropriate business records, resolving disputes, and complying with legal obligations.

    The exact retention period may vary depending on the type of information and the applicable legal requirements.

    9. Your Privacy Rights

    Depending on your location and applicable law, you may have rights concerning your personal information, which may include:

    • Requesting access to personal information we hold about you
    • Requesting correction of inaccurate information
    • Requesting deletion of personal information where legally permitted
    • Requesting restriction of certain processing
    • Objecting to certain processing
    • Requesting a copy of certain personal information
    • Withdrawing consent where processing is based on consent

    These rights are subject to applicable legal conditions and exceptions.

    To make a privacy-related request, contact us at support@urban-bag.com.

    10. European Union and French Data Protection

    As Urban-Bag is based in France, we seek to handle personal information in accordance with applicable French and European data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

    Where required, we will process personal information on an appropriate legal basis, such as fulfilling a contract, complying with a legal obligation, pursuing legitimate interests, or obtaining consent.

    You may also have the right to lodge a complaint with the relevant data protection authority if you believe your personal information has been processed unlawfully.

    In France, the relevant supervisory authority is the Commission Nationale de l’Informatique et des Libertés (CNIL).

    11. Children’s Privacy

    Our website is not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.

    If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the situation and take appropriate action.

    12. Third-Party Websites

    Our website may contain links to third-party websites or services.

    If you follow a third-party link, that website will have its own privacy practices and policies. Urban-Bag is not responsible for the privacy practices or content of third-party websites.

    We recommend reviewing the privacy policy of any third-party website you visit.

    13. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

    When changes are made, we will update the “Last Updated” date at the top of this page.

    We encourage customers to review this page periodically for the latest information.

    14. Contact Us

    If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

    Urban-Bag
    16, Rue Charles Gounod
    MONTMAGNY, Val d’Oise 95360
    France

    Phone: +33 7 67 27 53 11
    Email: support@urban-bag.com
    Website: urban-bag.com

    Urban-Bag is committed to treating customer information responsibly, transparently, and with appropriate care.