Last Updated: September 1, 2026
At Urban-Bag, we provide a secure and straightforward payment process for all orders placed through our website.
1. Accepted Payment Method
Urban-Bag accepts online payments securely through Stripe, a third-party payment service provider.
Stripe processes payment information securely using industry-standard security measures. Urban-Bag does not directly store your complete card details on our website.
2. How Payment Works
When you place an order on our website:
- Select your desired products and proceed to checkout.
- Enter the required billing and payment information.
- Your payment information is securely processed through Stripe.
- Once the payment is successfully authorized, your order will be confirmed and prepared for processing.
An order is considered successfully placed once payment has been successfully completed and an order confirmation has been generated.
3. Payment Security
We take the security of customer transactions seriously. Payment information is transmitted through secure payment infrastructure provided by Stripe.
For additional information about how Stripe handles payment information, please review Stripe’s official website.
4. Payment Authorization
Payments may be subject to authorization or verification by Stripe or the customer’s card issuer.
If a payment cannot be authorized or is declined, the order may not be completed. Customers may need to use another eligible payment method or contact their card issuer for assistance.
5. Currency and Pricing
Product prices and applicable shipping charges are displayed on our website before you complete your purchase.
The final order amount, including applicable shipping charges, will be shown at checkout before payment is submitted.
6. Refunds
If you are eligible for a refund under our Return & Refund Policy, the refund will be processed to the original payment method used for the purchase.
Urban-Bag will process approved refunds within 7 days. The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.
7. Payment Issues
If you experience a payment problem while placing an order, please contact us:
Urban-Bag
Phone: +33 7 67 27 53 11
Email: support@urban-bag.com
Address: 16, Rue Charles Gounod, MONTMAGNY, Val d’Oise 95360, France
We will do our best to assist you with payment-related questions.
8. Policy Updates
Urban-Bag may update this Payment Policy when necessary to reflect changes to our payment process, services, or applicable requirements. The latest version will always be published on this page.
Urban-Bag is committed to providing customers with a clear, secure, and transparent payment experience.